Preparations before takeoff: false operation: flight attendants check all equipment in the passenger aircraft, including some life-saving equipment, life-saving materials, sorting or distributing some newspapers and books for passengers to read. Real operation: the flight attendants check one by one whether the 300 pens in the cabin can write smoothly to ensure that the passengers will not complain to the airline after the plane has made a successful emergency landing because the pens distributed can not write, and start from the details that the customer pays the most attention to. Improve service quality. 2. The plane was in distress in the air, the altitude dropped rapidly, and the cabin was facing loss of pressure: false operation: the flight attendant fastened the seat belt, put on the oxygen mask that popped off the seat, reminded the passenger to pull the oxygen mask that fell off, and asked the passenger to give priority to Wear it yourself, and then help other passengers wear it. Real operation: the flight attendant puts on the oxygen cylinder on his back, puts on the helmet, pushes out the trolley, and distributes paper, ink, pen and inkstone to passengers in a semi-suspended state, and clearly conveys the message of “You are hanging up, bye Bye~” to prevent passengers from producing Unrealistic hope of survival. 3. In the face of panicked and emotionally collapsed passengers: False operation: flight attendants comfort the passengers, show them that they have been professionally trained, and convince passengers that the experienced crew can save them. Real operation: Distribute papers and pens to passengers, tell them “You are almost done playing, just write down what you want to write”, and step up to test the passengers’ ability to withstand pressure under extreme conditions. 4. The plane is about to enter the emergency landing procedure. False operation: the flight attendant fasten the seat belt and repeat “brace brace, heads down, stay down”/”the whole body is pressing hard, Brace!” In his cabin, he held a sharp pen and distributed them one by one, increasing the probability of passengers being stabbed to death. Randomly killed a few lucky passengers with the pen in advance, reducing the number of deaths due to air crashes, and saving the reputation of the airline. 5. When the plane enters a low altitude, the pilot tries to control the false operation of the plane’s attitude: the flight attendant reminds passengers to sit in their seats, do not walk around at will, fasten seat belts, and wear oxygen masks. Real operation: The flight attendant reminds passengers to hand over the written will to the flight attendant seat at the rear of the plane, and continuously changes the center of gravity of the aircraft through the wide range of passenger movement, testing whether the pilot’s aircraft control ability is as good as the company advertises under extreme conditions. 6. Preparatory work before the emergency landing. False operation: the flight attendant reminds the passengers to open the visor, straighten the seat back, fold the small table, and make an anti-impact posture to prevent the passengers from being hit by the small table due to inertia during the emergency landing. . Real operation: The flight attendant gently reminds passengers that when the plane is bumpy, they can put paper on the small table to write on, so as to ensure that the search and rescue personnel can clearly identify the content of the will. In order to ensure the quality of service, passengers should not be urged loudly to implement hospice care services. 7. Search and rescue work after the plane crash: False operation: search the black box of the plane, read the contents of the black box, and study the cause of the plane crash.