The Ford Wingbeat that Mr. Wang has been using normally suddenly encountered difficulty in starting, and there was a serious setback during driving. The maintenance staff of the 4S shop claimed that the gearbox was rusted due to water ingress. The car has passed the warranty period, and the maintenance cost of more than 16,000 yuan needs to be borne by him. Mr. Chen has driven the Ford Wingbeat for six years, and also during normal driving, the gearbox made abnormal noises and lost power. The 4S shop insisted that the gearbox rusted after the car went through blisters. Mr. Chen could only spend 7,200 yuan to repair the gearbox, and the same failure reappeared only one year later. Many Ford owners have encountered the same problem: There is no vehicle for wading, but the gearbox is flooded, and the rusty is malfunctioning. Why is that?
The reporter came to the 4S shop that Mr. Chen visited to investigate. Under constant questioning by reporters, the maintenance personnel said that there is a hole in the rain catchment plate. If it is not blocked, water will drip from here, and it will drip on the place where the gearbox and the engine are docked. While the 4S shop allowed car owners to repair the gearbox at their own expense, they quietly patched up the leaks on the rain catchment plate. In response to this design flaw, manufacturers have a solution as early as March 2020. This 4S shop staff told reporters that the solution issued to them by the Ford manufacturer was an internal notice. Obviously it is a design flaw, and 4S shops everywhere have all the responsibility to the car owners. As for why the car owners are not proactively informed, according to Changan Ford’s solution, vehicles with corresponding faults will be quietly remedied during repairs, but owners who are still using the vehicle do not know that the vehicle has such a safety hazard.