Recently, Guangzhou, Guangdong. A number of customers said that the Gucci belts purchased from Vipshop were identified as counterfeit on multiple platforms such as the goods. The customer service of Vipshop said that due to different sales channels, it is not recommended to go to the counter or APP for identification of overseas shopping products, but they are guaranteed to be genuine.
Consumers are confused! 133 Gucci belts were identified as fakes. Vipshop will come up with “iron evidence” to refute, and the opponents responded quickly in the middle of the night…Vipshop has recently fallen into a “real and fake Gucci belt” incident. The reason is that some media broke the news that many Gucci belts purchased by consumers at Vipshop were identified as fakes by identification platforms such as Dewu. According to reports, as of April 6, this batch of “problem belts” involved 133 pieces and the amount involved was nearly 330,000 yuan. On the evening of April 7, Vipshop and Dewu made their voices. Vipshop stated that the products sold are guaranteed to be authentic, and the appraisal report issued by a third-party organization or platform that has no appraisal qualifications has no legal effect. Dewu said that the Gucci belt provided by the relevant user was reviewed and the identification result was still non-genuine. For a time, whether these Gucci belts were true or not became the Rashomon incident.
Vipshop: The traceability results show that the belt has no problem. According to The Paper, a consumer bought a Gucci belt at Vipshop for 2,549 yuan on March 8, and found it after receiving the goods on March 20. The size does not match, so it is sent to the Dewu App for identification, so that it can be resold in the future. Eight days later, the Dewu App issued an identification certificate, calling the Gucci belt a counterfeit. Afterwards, consumers asked Dewu App to provide identification standards, but the customer service responded that the identification process was a trade secret and it was inconvenient to disclose. It is recommended to check with the buyer. In the process of reporting with Vipshop, consumers found that Vipshop could not provide invoices, customs clearance documents and anti-counterfeiting codes for the belt. According to the incomplete statistics of consumers, a total of 133 belts in the rights protection group were identified as fake, and the amount involved was about 330,000 yuan. According to Red Star News, some consumers have already filed a lawsuit with the Guangzhou Internet Court, demanding that Vipshop will pay three compensations and apologize. On the evening of April 7, Vipshop issued a statement stating that it had recently noticed feedback from individual users on Gucci belts. After internal investigation and verification, this batch of Gucci belts was purchased directly by Vipshop overseas. The purchase link was clear, reliable, and legal. Regulations to ensure authenticity. This batch of goods was also randomly inspected by the Guangdong Company of China Certification & Inspection Group and has passed the appraisal. According to the report, Vipshop sent 11 Gucci belts to CCIC Guangdong Company for random inspection on March 7th and March 13th, and the appraisal results were all “conforming”. In addition, every Gucci belt is equipped with a genuine anti-counterfeiting buckle from Vipshop, which can avoid other uncontrollable risks. Vipshop said that in order to dispel users’ concerns, it will once again entrust China Inspection and Certification Group Guangdong Company to appraise these products. If consumers still have concerns about the product, they can contact the customer service hotline of Vipshop, and they will follow up one by one. At the same time, it is also recommended that when consumers have doubts about the product, they can choose an authoritative appraisal agency with appraisal qualifications for appraisal. The appraisal report issued by a third-party agency or platform that does not have appraisal qualifications has no legal effect, nor can it be used to determine the authenticity of the product. Basis. According to a Red Star News report, Vipshop also said before: “We guarantee that the products sold are genuine, but for the sake of consumers’ shopping experience, they have agreed to their return applications. If consumers are still uneasy, they can send them back. The belts are then taken to the inspection for testing.” At present, some consumers have indicated that they have received refunds from Vipshop. Obtained object: the result of the review is not genuine
On the evening of the 7th, the Dewu App also uttered immediately, claiming that it was concerned about media reports that the Gucci belts sold on a certain platform failed to pass the identification of the goods, and reviewed the Gucci belts provided by related users. After verification, the Gucci belt provided by the relevant user is not genuine in the identification result. It is worth noting that in the third-party appraisal results given by Vipshop and Dewu App, China Inspection and Certification Group has appeared. Vipshop cites the report of China Certification & Inspection Group Guangdong Co., Ltd., and Dewu App cites the report of China Certification & Inspection Group Shanghai Co., Ltd. The predecessor of Dewu was the shoe identification section of the Hupu community. In recent years, trendy identification platforms such as Dewu and Nice have gradually become popular among young people, and they have rapidly grown into the top platforms for young people to buy shoes and trendy products online. Take Dewu as an example. When a buyer buys goods on the Dewu platform, the seller first sends the goods to the verification center of the platform for inspection. After the authenticity is confirmed, the platform then ships the goods to the buyer. At the same time, the Dewu platform also has some products in inventory, and users who need to receive the goods can choose to purchase the products of the Dewu platform. Public information shows that as of December 2020, the number of online identifications on the Dewu App platform has accumulated more than 90 million. Jiemian News reported that in order to protect reputation, almost all luxury boutiques will not accept consumer identification requirements, which creates a vacuum between consumers and the platform. Sometimes the conclusions given by the appraisal agency can only be used as a reference.