If the suspended ceiling (suspended objects) in the restaurant falls off and causes damage to others, if the owner, manager or user of the restaurant cannot prove that they are not at fault, they shall bear tort liability. Since it happened in Hangzhou, let’s talk about the compensation standard in Zhejiang Province. In the compensation for personal injury, if the two parties fail to reach a settlement, the business should bear the compensation costs in addition to medical expenses, including at least: 1. Lost work expenses. If the couple has a fixed income, the missed work fee = actual missed days × daily wage; if there is no fixed income, if the average income status of the past three years can be proved, missed work fee = daily wages of the past three years × actual missed days; if it cannot be proved , Lost work fee = Average daily wage of employees in the same or similar industry where the court is located in the previous year × actual missed days (usually based on sick leave or medical advice). The data for 2020 has not yet been released, and the average salary in 2019 is 71,523 yuan. 2. Hospital food subsidy. Food subsidy for general staff of local government agencies on business trips × number of days of hospitalization. Zhejiang Province is generally 50 yuan/day. In practice, the amount supported by different district courts will vary greatly. For example, Jiaxing is generally 20-30/day; from April 1, 2020, Hangzhou will be calculated at 100/day. 3. Nursing expenses. If you are hospitalized and need nursing care during the hospitalization, there is still this expenditure. If the nursing staff has income, it shall be calculated by referring to the provisions of the lost-time allowance; if the nursing staff has no income, the nursing fee = the average daily salary of the employees in all social units in Zhejiang Province in the previous year × the nursing period (generally according to the doctor’s order). 4. Transportation expenses for medical treatment. According to the actual calculation of the transportation bill, the maximum is generally no more than 30 yuan/day. 5. Mental injury comfort money. It can only be claimed when “mental damage is severe”. If the face is burned to the point of disfigurement, it can be argued. If it is only the extent of a scar on the chin, it may not be advisable. 6. Others. If disability is caused, there will be disability subsidies, assistive device fees, follow-up care fees, and so on. If it is true that the two parties have reached a settlement, and the merchant has already paid the money in place, it means that the couple can no longer file a lawsuit for the infringement. But the premise is that the other party does make it clear that “give XX money to us and forget about it.” When I saw the word “reconciliation”, I just remembered the case I was doing recently. The court was going to be held this week. It was an oral and private settlement, and the parties recorded the audio. Oral mediation is very risky. It is recommended to make a recording during the reconciliation, and try to fully explain the time of the recording day, the identities of both parties, and the facts in the recording. It is best to make a written mediation agreement, or call the police, and mediate in front of a credible third party. This statement of apology mentions that I have “unshirkable responsibilities” and it is considered sincere. I hope that consumers’ personal safety issues can be considered and supervised in place, so as to provide psychological comfort.