I work in the service industry, and I have been dealing with people for a long time. Although it is not office politics, there are various life styles on a flight. I think some of my experiences can be shared with you. I am not sure whether it applies to your company, but I hope you will avoid detours in your work: 1. Deal with emotions first, and then deal with things. This point, whether it is with leaders, colleagues, customers, or even family members, partners, I think it is very important. When communicating with others, start with the other person’s perspective. If you want the other person to accept your opinions, find a perspective that makes them feel comfortable and profit from it. If you make a mistake, don’t be too busy explaining. A person will only oppose you when he is resistant to you. You must first deal with his emotions so that he feels that you are thinking about him and are in the same camp with him. When the emotions are handled well, things will be solved easily, and he will naturally be willing to listen to you. For example, a certain passenger sits in an empty seat at the back of the plane (we stipulate that the seat can only be changed after takeoff), and is unwilling to go back to his seat to do it. He is already upset when you negotiate.” This seat is empty, so why don’t you let me sit.” Instead of explaining a bunch of aviation terms and making him think you are making an excuse to not let him sit, it’s better to coax him first, deal with his emotions, and change seats. I’ll talk about it later. See how I do, “Sir, this seat is not forbidden to you, you can sit, but I suggest you come and sit again after takeoff. Why? We work loudly after takeoff, if you just fell asleep, sure Wake you up. And after taking off, there are a lot of people coming to the bathroom, and the people coming and going are noisier. Sometimes the people in the bathroom are in a row, and the smell of opening and closing the door is particularly strong. Alas, We smell uncomfortable every day when we work in the back, not to mention you, if you are not comfortable in your seat, I will find a comfortable seat for you after taking off for a while. You can rest well, or if you really want to sit here, use it after takeoff. If there are fewer people in the bathroom, I will arrange for you to come over, so that you are more comfortable.” At this point, the passenger must have gotten up and went back. My logic is to comfort his emotions first, and give some suggestions to “be good for him” from his perspective, and he will listen. And many new flight attendants will tell him very rigidly, sir, you can’t sit here. He is easy to compete. Why can’t he sit? I sit instead. In this way, it is deadlocked, why bother. Set up your emotions first, and things will work out naturally. I think this is very suitable for customers. 2. Do not work stupidly, but do not report to the direct leader. Whenever you do something, ask him for his opinion first, and after you finish it, tell him the result, and your own evaluation of the thing, such as where you did not do well, or if you have other optimization solutions. Think for the leader a little more, fuck more, ask him more if you can do this, and ask him how to do it. Let me give you an example of my work. After the meal is served, everyone is resting. How can I show that I am active in my work? I took the initiative to go to the front cabin of the flight attendant to help her tidy up, and intentionally or unconsciously chatted a few words, “Sister, please rest. I checked the cabin just now, and the passengers are pretty good. I’m alone for a few of those who want juice. It’s added. You see it’s more than an hour before landing, do you want to add water again?” Then, the flight attendant will know, oh, it turns out that Comrade Kitty went to patrol the cabin when everyone was resting. I have added water to the passengers, and worry about whether to add water before landing, um, think what I think, excellent! 3. The misfortune comes out of your mouth. Don’t evaluate the people at work, especially the leaders. Even if your colleagues are talking, keep your mouth shut. Maybe some people do things and everyone is uncomfortable. It happens that that person also makes you feel very uncomfortable, so you have to control your own mouth. If you participate, you won’t be able to get rid of it. When the Dongchuang incident happens, you will definitely have a copy, and maybe you will give it back to others. 4. Don’t be too outstanding in front of colleagues at the same level. People who are too much better than them have a mentality. They will not compare with the old employees, but will compare with themselves in the same period. This can be known by referring to the mentality of your parents at each class gathering. People who are secretly competing in their hearts are often those who have been at the starting line with themselves. Therefore, in front of colleagues in the same period, what you have to do is similar to them. Don’t show yourself in front of them and ask your leaders for credit. If you perform better than them, then beware of them pulling you into the water. When you ascend, when they can’t pull you, they will be convinced if they are not convinced. 5. It is not “talk less and work more”, but “talk and work”. Talking less means you shouldn’t say anything, such as telling the truth, confronting your boss, and rushing to answer in a meeting. It’s not that you don’t say anything, don’t dare to ask if you have any questions, and do not communicate if you need to communicate and confirm it blindly. Doing more is to allow you to do well the tasks assigned by the leader, and then think about one more step for the leader, prepare a set of plans, and leave a way out. For example, if you do a and plan b for one thing, in case a is killed If you do, you immediately take out the b top to solve the urgent needs of the leadership, instead of taking over the work that does not belong to you and giving others the burden. The most fearful thing is not to speak, just work, and after others follow you to wipe your butt. 6. Communication and communication There is no job that can be completed by one person. Which step has been done and what problems have been caused should be communicated with all people related to the job in a timely manner. Otherwise, a certain link will go wrong and the whole project will be affected. Related people will wipe your ass, and they must be dissatisfied with you. If you communicate with everyone in time before the East Window incident, you may be able to avoid or reduce the loss. 7. Stop loss in time and choose more than hard work. If you really can’t see the future for a job, don’t feel that it’s a pity that you don’t want to eat. The food you can’t eat is destined to be eaten soon. It’s the same thing as stock trading. You should cut meat and meat, even if you are. If it is bought at the highest point, if it is hopeless to rebound, clear the position in time. If you work hard in an inappropriate place, gold will not shine, it will only be buried. I’ve written so much in one breath, and I’m exhausted, I hope I can give you some inspiration. In the workplace, emotional intelligence is really important.