The vast majority of ordinary people are not big evil people, the kind who saw children slap in the past while walking; of course, they are not the big saints who saw tigers hungry and cut their own flesh. They are ordinary people, ordinary people with seven emotions and six desires. Precisely because we are ordinary people, in fact, most of the time, we are very easy to talk. The takeaway guy is late, say I’m sorry, and find an excuse, such as heavy rain, such as a broken tire, such as a system bug saying I got it, but I’m still waiting for the merchant to get it out, and then apologize on his face with a pitiful look and gesture. Put it down low, looking like a gentleman. According to our old saying, “All I want is an attitude.” Still the same sentence, most of the common people either have the imaginary “I am a good person”, or they can empathize with “it’s not easy for everyone,” or even “Look at me begging me like this, I’m an adult. A lot, who would call me millions up and down a minute” vanity is fine. After all, if you have a chance to vent your unhappiness, your anger will disappear. According to our old saying, “Just accept it when you see it, you can be forgiven.” Those who are so angry that the other party apologizes seriously (or the performance is serious), and they have to go to the phone to give bad reviews. That sentence is still a minority. Do you think I want to condemn these few people for being cold-blooded? Actually not. Precisely because it is a minority, when the platform is set, the coefficient is adjusted very high, and the penalty is also set high. For example, on a certain platform, a bad review deducts 50 yuan, a complaint deducts 500; another platform is a bad person deducts 100, a complaint deducts 1,000. From the point of view of Utilitarianism, this ensures that most of the brothers from other places will be late, but they will not be late and have a bad attitude. This in turn reduces the probability of most consumers being angry. Therefore, the takeaway was 20 minutes late, and the attitude was not good, and the minority who could bravely give bad reviews served the wider public. And what kind of thing do we need to remind? The takeaway was late and communicated the reasons for the late arrival. For example, the road was closed at the opening meeting, such as the rush hour, such as a fall, the takeaway boy sincerely apologized, but still chose consumers with bad reviews. Theoretically speaking, this behavior is not a big problem. I am upset, and I will give a bad review, and the explanation is to cover up; what I bought is a service, and the service is not completed with quality and quantity, and the bad reviews are not discussed. But from the perspective of Utilitarianism, the result is that the attitude of the take-out does not affect the score, so in the future, the take-out does not need to be served by the attitude. Just ride fast enough. In fact, this deprived more ordinary consumers of the opportunity to enjoy smiling services.