This morning, many netizens reported on social platforms that they received Sichuan Airlines flight cancellation text messages, involving flights including Changsha, Chengdu, Nanjing and other sectors. Sichuan Airlines responded in the morning that the flight that did not match the facts cancelled the text messages. Currently, the company is investigating.
The root cause: chaotic big data. Look carefully at the screenshots that broke out on Weibo. The flight cancellation notification text messages are all third-party platforms such as Ctrip, Qunar, and Airtrip. There is no official text message. Either it is a screenshot of the flight dynamics of Air Travel, Ctrip, Qunar, and Sichuan Airlines. Under normal circumstances, if there is a flight change, the airline will first issue a flight adjustment form and transfer it to the abnormal flight handling team for processing. After manual review, the notification procedure will be initiated: 1. The airline phone SMS notification: directly notify the reservation in the PNR Phone number. The contact number may also be the agent or OTA’s own, and the passenger will be notified after receiving it; 2. Q information: Q information will be released to the agent or OTA with the ticket issuance record through the eterm system, and the agent will notify the passenger after being notified. For flight operation data, in addition to the airline operation system, there are also TravelSky reservation and departure systems, airport systems, and air traffic control systems. OTA platforms such as Air Travel, Flight Time, Ctrip, Qunar, Tongcheng, etc. Improving the level of system automation is to obtain or crawl relevant agency data through various legal or illegal means. Few people will go deep into whether the data of which system affects the adjustment of the downstream system. After all, often the person in charge of the upstream system does not know how the downstream platform uses this data. I often think that I am operating an internal system, even if I make a mistake and correct it. The flight dynamics function of the airline’s official website is also the same. The data comes from its own operating system. If the upstream system undergoes unconventional adjustments or bugs, it may be seen by the upstream system operator as an internal system with limited impact. As everyone knows, the system has automatically synchronized the data to the downstream system and displayed it directly on the official website and APP. When encountering flight change data, these platforms do not have manual review procedures, but only set a certain logic, once triggered, they will automatically push SMS to change the flight status in their own system. In the end, the consequences of this Oolong incident were very serious. Comes with a small rights protection trick, save the screenshot of Sichuan Airlines official website or APP showing the flight cancellation, so that there is a reason to go to Sichuan Airlines to pursue the responsibility, and the win will be greater. But if there are only screenshots from a third-party platform, it is likely that you can only hold the third party accountable.